Terms of Service & Privacy Policy

Effective Date: 01-01-2025

1. Introduction

Welcome to ESG Builders (“we,” “our,” “us”). By accessing or using our website, forms, chatbots, or voice AI services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Services Overview

ESG Builders provides residential and commercial remodeling, renovation, and design services. To serve our clients effectively, we use various communication tools, including AI voice calls, text messages, emails, and automated systems to provide information, schedule consultations, and deliver promotions.

3. Consent to Communications

By submitting your information through our forms, website, chatbot, or any other channel, you expressly consent to receive:

• Phone calls and text messages from ESG Builders,

• Automated, pre-recorded, or AI-generated voice calls,

• Marketing, promotional, and informational messages related to our services.

Message and data rates may apply. Consent is not required to make a purchase.
You can opt out at any time by replying “STOP” to a text message or by contacting us at

4. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, street address, and project details.

• Technical Information: IP address, browser type, device type, and pages visited.

• Communication Data: Call recordings, chat transcripts, and voice interactions (including AI voice calls) for quality assurance and training.

5. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes,

• Schedule consultations or appointments,

• Send updates, offers, and promotions,

• Improve our website, AI, and customer experience,

• Ensure compliance with applicable laws.

We do not sell or rent your personal information to third parties.

6. Data Protection & Security

We maintain appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. While we take reasonable precautions, no online platform is 100% secure.

7. Sharing of Information

We may share information with:

• Service providers who assist with scheduling, communication, and marketing,

• Compliance vendors who help manage opt-out requests,

• Legal authorities if required by law or to protect our rights.

All third parties are required to maintain confidentiality and use your information only for the purpose provided.

8. AI Voice and Automation Disclosure

By opting in, you acknowledge that some of our communications may be conducted through artificial intelligence systems or automated voice technologies. These tools are used solely to enhance convenience and ensure timely responses.

9. Your Rights

You may:

• Request access to your data,

• Ask us to correct or delete your information,

• Withdraw consent at any time by contacting us.

Please email lhservicesoffice@gmail.com to exercise your rights.

10. Updates to This Policy

We may update these Terms or our Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted above.

11. Contact Information

Liberty Home Services LLC

44 abele rd, Birdgeville, PA 15017

(412) 259-0641